Post by account_disabled on Feb 26, 2024 23:19:47 GMT -5
The idea is no longer to sell the competence of your work, but to also add experience. This means that the consumer starts to like the workshop (and pay more for it) due to all the extra service provided. See, you don't even have to spend a lot to do this. You can work on this idea yourself with the establishment’s management. Why do we pay for pay TV when we can show YouTube automotive videos and channels ? Why do we pay for subscription magazines and newspapers when we can simply release the WI-FI password to customers who would spend time on their cell phones anyway? Realize? It all depends on the point of view. It is possible to offer a pleasant waiting time experience while reducing costs. In addition, there are a series of small investments that you can recommend for the management of the workshop, such as training employees in consultative service. Do you remember the differentiation issue? Customer service can be a tool for this objective and it is very important to reinforce the value of this skill.
After all, charisma is an individual quality — and not everyone has it. But there are courses and training to make everyone on the team more helpful, friendly and friendly when communicating with customers. In the long term, the Chinese Singapore Phone Number List objective is to retain customers through friendship. The customer wants to pay more simply because they know they have a great experience in the workshop, in the chat and in the waiting room. Organization No matter how chaotic and unpredictable daily life in the workshop may be, you need to treat the work environment as a “sanctuary”. This is the place where you do well with all your skills and experience, helping people with your knowledge. Even subjectively, customers notice when a place has this philosophy or not. Let's say you're going to have lunch at a restaurant you didn't know. It's natural for you to notice your surroundings, as your mind is registering the new place, identifying what's safe, what's familiar and what's dangerous. In the midst of this entire operation, you observe the negligence of the employees, the dirt on the dishes and the carelessness of the attendants.
Would you go back to this place? Everything there screams disorganization and demotivation. The same goes for your clientele at the auto repair shop — with due proportions, as a repair shop cannot maintain the same level of cleanliness as a restaurant, as we know. But simply positioning parts and products on a wall or cart is enough to sell the idea that the team is disciplined and competent. The team of mechanics may be the best in the world, but without the customer knowing this, how will they trust the services if they have already formed a negative impression? Loyalty More important than gaining new customers is retaining old ones. The best way to do this is by recognizing these consumers and rewarding their choice through rewards. When they realize that they are noticed, and not just another repair, they create a bond or reinforce what they already have with the repair shop. This is what the famous loyalty programs, popularized by credit card companies, are for. You can develop something for the workshop scale, with a reward system based on the number of procedures. The important thing here is to never link this reward to the value of the services. In this case, the customer feels like a commodity, realizing that for the workshop, loyalty means how much he spends, and not how often he returns.
After all, charisma is an individual quality — and not everyone has it. But there are courses and training to make everyone on the team more helpful, friendly and friendly when communicating with customers. In the long term, the Chinese Singapore Phone Number List objective is to retain customers through friendship. The customer wants to pay more simply because they know they have a great experience in the workshop, in the chat and in the waiting room. Organization No matter how chaotic and unpredictable daily life in the workshop may be, you need to treat the work environment as a “sanctuary”. This is the place where you do well with all your skills and experience, helping people with your knowledge. Even subjectively, customers notice when a place has this philosophy or not. Let's say you're going to have lunch at a restaurant you didn't know. It's natural for you to notice your surroundings, as your mind is registering the new place, identifying what's safe, what's familiar and what's dangerous. In the midst of this entire operation, you observe the negligence of the employees, the dirt on the dishes and the carelessness of the attendants.
Would you go back to this place? Everything there screams disorganization and demotivation. The same goes for your clientele at the auto repair shop — with due proportions, as a repair shop cannot maintain the same level of cleanliness as a restaurant, as we know. But simply positioning parts and products on a wall or cart is enough to sell the idea that the team is disciplined and competent. The team of mechanics may be the best in the world, but without the customer knowing this, how will they trust the services if they have already formed a negative impression? Loyalty More important than gaining new customers is retaining old ones. The best way to do this is by recognizing these consumers and rewarding their choice through rewards. When they realize that they are noticed, and not just another repair, they create a bond or reinforce what they already have with the repair shop. This is what the famous loyalty programs, popularized by credit card companies, are for. You can develop something for the workshop scale, with a reward system based on the number of procedures. The important thing here is to never link this reward to the value of the services. In this case, the customer feels like a commodity, realizing that for the workshop, loyalty means how much he spends, and not how often he returns.